Rently TourPass
Rently TourPass
Project Details
Project Details
2025
2025
2025
Rently, Inc.
Rently, Inc.
Rently, Inc.
Role
UX/UI Designer
UX/UI Designer
UX/UI Designer
Timeline
3 months - launched August 2025
3 months - launched August 2025
3 months - launched August 2025
Tools
Figma, Heap, User Testing
Figma, Heap, User Testing
Figma, Heap, User Testing
Impact
Impact
Improved successful touring completion up to 97% (up from 62%)
Improved successful touring completion up to 97% (up from 62%)
Improved successful touring completion up to 97% (up from 62%)
30% Decreased in customer complaints
30% Decreased in customer complaints
30% Decreased in customer complaints
75% Decrease in location bans
75% Decrease in location bans
75% Decrease in location bans
Problem
Problem
Prospects using self-guided tours frequently encounter difficulties unlocking Rently smart locks to access the property. The process requires multiple verification steps, including providing precise location data, submitting a selfie for identity verification, and manually entering the lock’s serial number to receive an access code. This cumbersome flow results in only 62% of prospects successfully gaining entry.
Prospects using self-guided tours frequently encounter difficulties unlocking Rently smart locks to access the property. The process requires multiple verification steps, including providing precise location data, submitting a selfie for identity verification, and manually entering the lock’s serial number to receive an access code. This cumbersome flow results in only 62% of prospects successfully gaining entry.
Prospects using self-guided tours frequently encounter difficulties unlocking Rently smart locks to access the property. The process requires multiple verification steps, including providing precise location data, submitting a selfie for identity verification, and manually entering the lock’s serial number to receive an access code. This cumbersome flow results in only 62% of prospects successfully gaining entry.
Solution
Solution
TourPass streamlines the entry process by using Bluetooth Low Energy (BLE) to automatically unlock smart locks once a tour begins and Bluetooth is detected. Integrated directly into the mobile web experience, TourPass requires no additional downloads and eliminates friction by removing the need for location sharing, selfie verification, and manual code entry. As a result, TourPass has increased the success rate of property access to 97%, significantly improving the self-tour experience from start to finish.
TourPass streamlines the entry process by using Bluetooth Low Energy (BLE) to automatically unlock smart locks once a tour begins and Bluetooth is detected. Integrated directly into the mobile web experience, TourPass requires no additional downloads and eliminates friction by removing the need for location sharing, selfie verification, and manual code entry. As a result, TourPass has increased the success rate of property access to 97%, significantly improving the self-tour experience from start to finish.
TourPass streamlines the entry process by using Bluetooth Low Energy (BLE) to automatically unlock smart locks once a tour begins and Bluetooth is detected. Integrated directly into the mobile web experience, TourPass requires no additional downloads and eliminates friction by removing the need for location sharing, selfie verification, and manual code entry. As a result, TourPass has increased the success rate of property access to 97%, significantly improving the self-tour experience from start to finish.
97%
Successfully unlocked via TourPass
30%
Increase in successful self-guided tours
100%
Adoption across all Rently supported smart locks
Unlocking Via Bluetooth
Demo of TourPass unlocking a Rently smart lock via Bluetooth. This feature is now available for all Rently-supported smart locks with Bluetooth capability.
Unlocking Via Bluetooth
Demo of TourPass unlocking a Rently smart lock via Bluetooth. This feature is now available for all Rently-supported smart locks with Bluetooth capability.
Seamless Integration for Mobile Web
Seamless Integration for Mobile Web
TourPass utilizes a Rently app-exclusive feature, Bluetooth Unlock, to automatically connect with and unlock Rently Smart Locks.
TourPass utilizes a Rently app-exclusive feature, Bluetooth Unlock, to automatically connect with and unlock Rently Smart Locks.
TourPass utilizes a Rently app-exclusive feature, Bluetooth Unlock, to automatically connect with and unlock Rently Smart Locks.
Serial Number Entry
If Bluetooth is unavailable or the prospect prefers manual entry, the serial number option remains available as a fallback.
If Bluetooth is unavailable or the prospect prefers manual entry, the serial number option remains available as a fallback.
If Bluetooth is unavailable or the prospect prefers manual entry, the serial number option remains available as a fallback.
97%
Successfully unlocked via TourPass
30%
Increase in successful self-guided tours
100%
Adoption across all Rently supported smart locks
Unlocking Via Bluetooth
Demo of TourPass unlocking a Rently smart lock via Bluetooth. This feature is now available for all Rently-supported smart locks with Bluetooth capability.
97%
97%
Successfully unlocked via TourPass
30%
30%
Increase in successful self-guided tours
100%
100%
Adoption across all Rently supported smart locks
© 2025
© 2025